01What is Google Business Profile optimization?
+
Making every part of your Google Business Profile complete, accurate and active. That’s the listing that shows your name, stars, photos, hours and call button on Google Search and Maps. A well-kept profile lets Google match you to more searches, and gives customers a reason to pick you.
02How do I optimize my Google Business Profile?
+
Pick the main category that matches the job you most want calls for, plus up to 9 more that fit. Use your real business name. Set your hours, holiday hours and service areas. List your services in the words customers search with. Write a description of up to 750 characters with no links. Add real photos every week, post updates, ask every customer for a review and reply to all of them. The 16-step guide above walks through each one.
03How do I increase my Google Business Profile’s views and calls?
+
Complete every part of it, then keep it active: true categories, every service listed, your service areas set, real photos and a post every week, and a reply to every review. Back it up with a page on your website for each service and area. Then check the Performance report each month for calls, direction requests and website clicks. To reach the towns around you as well, that’s our map pack expansion service.
04What is Google search engine optimization?
+
It’s the work of getting your business shown higher when people search on Google, without paying for each click. It covers three places on the page: the normal list of websites, the map with three businesses on it, and the AI answer that often sits at the top. Your Google Business Profile does most of the work on the map. Your website does most of it in the normal list. We do both, plus AI search: see our SEO services.
05How does Google optimization work?
+
Google ranks results by how well each one matches the search, and for local businesses also by how close it is to the person searching and how well known it is. Optimizing means making your profile and website match the words your customers use, then building the things Google reads as trust: links from other websites, listings, reviews, photos and steady activity. Ads are separate. They sit above, marked Sponsored, and stop the day you stop paying.
06What decides where I rank on Google Maps?
+
Google says local results are mainly based on three things: how well you match the search, how far you are from the person searching, and how well known your business is. Your profile feeds the first directly. How well known you are is built from many signals: links, listings, mentions, your website and reviews among them. Distance you can’t change.
07Do reviews decide where I rank?
+
No single thing does. Reviews are one signal, and the easiest one to see. On Google Maps, 360 Hazardous Cleanup ranks first for blood cleanup services with 1 review, above a business with 76. We build reviews alongside everything else, never instead of it.
08How often should I update my profile?
+
Every week. New photos of real jobs, and posts with updates or offers. Google archives a post after six months unless it has a date range, so a profile that isn’t touched slowly goes quiet.
09How long does it take to work?
+
We guarantee it. If you don’t see visible improvement in your key metrics within the first 20 days, we refund $200 on top of returning your payment for that period. If your qualifying keywords aren’t on the first page of Google within 60 days, we keep working for free until they are.
10Can I do it myself?
+
Yes, and the 16 free steps on this page are a good start. The setup is the easy part. What takes the time is keeping it active every week, guarding it against wrong edits and spam, and building the trust around it that moves you up.
11What if my profile gets suspended?
+
Google can suspend a profile that breaks its rules, for example extra words stuffed into the business name or a fake address. We don’t do any of that. If yours is already suspended, our article on Google Business Profile suspensions walks through the appeal.
12Do you work with businesses that have more than one location?
+
Yes. Each real location gets its own profile, and the price goes up for multiple locations. See multi-location SEO.
13Do you work in Canada and the USA?
+
Yes. We work with businesses across both countries. See the cities we work in.
14How much does Google Business Profile optimization cost?
+
Google Maps starts at $1,497 a month. Google rankings start at $2,697 a month. Both go up for multiple locations, multiple websites and complexity.