PRIVACY POLICY

Last updated: September 15, 2026

Awkward Media (“Awkward Media”, “we”, “us”, or “our”) operates the website https://awkward-media.com (the “Site”) and provides search engine optimization, Google Business Profile optimization, content, and related marketing services (the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using the Site or the Services you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information we collect

Information you give us. When you fill out a form, book a call, subscribe, sign a contract, or otherwise contact us, you may provide your name, business name, email address, phone number, website URL, billing information, and any other information you choose to share.

Information we collect automatically. When you visit the Site we automatically receive standard technical information from your browser and device, including IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of those visits. We collect this information using cookies, tags, and similar tracking technologies.

Information from third parties. When you use our Services we may receive information from third-party platforms you have connected with us (for example Google Search Console, Google Analytics, Google Business Profile, Meta, or your website’s hosting or CMS) that is necessary to provide the Services.

2. How we use your information

We use the information we collect to:

  • provide, operate, and improve the Site and the Services;
  • respond to enquiries, schedule calls, and communicate about proposals, projects, and invoices;
  • deliver and report on SEO, content, and marketing work you have engaged us for;
  • send administrative messages, service updates, and, where you have opted in, marketing emails;
  • understand how the Site is used and improve its performance, content, and security;
  • comply with legal obligations and enforce our Terms of Service.
3. Cookies and analytics

The Site uses cookies and similar technologies to make it work, remember your preferences, measure traffic, and, where applicable, deliver relevant advertising. We and our analytics and advertising providers (which may include Google Analytics, Google Ads, and Meta) use these technologies to understand how visitors interact with the Site.

You can control cookies through your browser settings and, where offered, through the cookie banner on the Site. Blocking some cookies may affect how the Site works.

4. How we share information

We do not sell your personal information. We share information only:

  • With service providers that help us run our business (for example hosting, email delivery, CRM, analytics, payment processing, and communication tools) under contracts that require them to protect your information;
  • With platforms you have connected to us at your direction so that we can deliver the Services (for example your Google Business Profile or website’s CMS);
  • With legal or regulatory authorities when required by law, court order, or to protect our rights, our clients, or the public;
  • In connection with a corporate transaction such as a merger, acquisition, or sale of assets, in which case information is transferred subject to this Privacy Policy.
5. Data retention

We keep personal information only for as long as we need it to provide the Services, meet the purposes described in this Privacy Policy, and comply with our legal, tax, and accounting obligations. When we no longer need it, we delete or anonymize it.

6. Security

We use reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To make a request, email us at zarrar@awkward-media.com. We will respond within the time required by applicable law and may need to verify your identity before acting on a request.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us. We will still send you administrative messages related to your account or engagement.

8. Children’s privacy

The Site and the Services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. International users

Awkward Media is based in Canada. If you access the Site from outside Canada, your information may be processed in Canada or in other countries where we or our service providers operate. By using the Site you consent to this transfer.

10. Third-party links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date above and, where required, notify you. Your continued use of the Site after the update means you accept the revised Privacy Policy.

12. Contact us

Questions about this Privacy Policy or how we handle your information? Email us at zarrar@awkward-media.com.